Privacy Policy - Effective Date: 6 October 2025

Radford Building Services Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information.

Business Name: Radford Building Services Ltd

Service Area: Thame, Aylesbury, Buckinghamshire, Oxfordshire, Hertfordshire & Bedfordshire

Phone: Mark – 07876 252 748, Adam – 07720 290 447

Email: [email protected]

1. Data We Collect

- Contact details (name, phone, email, enquiry message)

- Technical information (browser, IP address, pages visited)

- Communication data (enquiries and follow-ups)

2. How We Collect Data

- When you submit our contact form

- When you call or email us

- Through website analytics (cookies)

3. How We Use Data

- To respond to enquiries and provide quotes

- To manage and complete building projects

- To improve our website and services

- To send marketing communications (only if you consent)

4. Legal Basis for Processing

- Consent (when submitting forms or accepting cookies)

- Contract (to provide services you request)

- Legitimate interest (to improve our business and customer experience)

5. Data Retention

We retain personal data for up to 5 years or as required by law.

6. Sharing Your Data

We do not sell your data. We may share it only with trusted service providers like hosting or email platforms, who are bound by confidentiality agreements.

7. Your Rights

You have the right to:

- Access, correct, or delete your personal data

- Withdraw consent at any time

- Object to processing for marketing purposes

To exercise these rights, email [email protected].

8. Security

We use SSL encryption and secure servers to protect your information.

9. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Cookie Policy - Effective Date: 6 October 2025

This Cookie Policy explains how Radford Building Services Ltd uses cookies on our website.

1. What Are Cookies?

Cookies are small text files stored on your device to help our website function properly and improve your browsing experience.

2. Types of Cookies We Use

- Strictly Necessary Cookies: required for the site to work (e.g. contact forms)

- Performance Cookies: track site usage and help us improve (e.g. Google Analytics)

- Functional Cookies: remember user preferences (e.g. form data)

- Marketing Cookies: used for remarketing or ad tracking, only if you consent

3. Third-Party Cookies

We use Google Analytics to understand how visitors use our website.

Google’s Privacy Policy: https://policies.google.com/privacy

4. Managing Cookies

You can:

- Accept or decline non-essential cookies via our cookie banner

- Change your browser settings to block or delete cookies

Note: disabling cookies may affect website performance.

5. Consent

By continuing to browse our website or submitting an enquiry, you consent to the use of cookies as described in this policy.

6. Contact

If you have any questions about this policy, contact:

Email: [email protected]

Phone: Mark – 07876 252 748, Adam – 07720 290 447